These toggles take effect immediately and remain in effect until they are turned off. Solution Complete these steps in order to resolve this issue: Choose Run from the Windows Start menu. Here is the error message: Licensing error has occurred - please try again in 5 minutes Note:This issue can also occur due to Daylight Saving Time (DST), when agents log in Your cache administrator is webmaster. his comment is here
Make sure that the Agent Desktop has read/write access to the Desktop_cfg share on the CRS server or the Cisco CallManager publisher. The ICD server loses network connection to the Cisco Agent Desktop share directory. lock_jtapi_layer Traces JTAPI layer locks. If your network is live, make sure that you understand the potential impact of any command.
Note:This is an ICM 8.5.2 deployment with CUCM 8.5.1, and the agents are using Extension Mobility (EM). This could indicate either an internal error or a configuration error' 3rd Level Text = '' 10126 PERERR_TELDRIVE_NODIALEDNUMBERFORID_AT 1st Level Text = 'No dialed number for the dialed number ID specified The drive and exact location of this directory depends on where the services were installed. Open a command window.
Related Information Recommended Tracing Levels for Troubleshooting IPCC Issues Technical Support & Documentation - Cisco Systems Contributed by Cisco Engineers Was this Document Helpful? After the read/write access is given, complete Solution 1. Copy DB_CONFIG and all files with a .dat extension from the old_database folder to the database folder. Cisco Finesse Error Codes jtapi_call_event Traces call event messages received by the JTAPI client from the gateway.
Please try the request again. lock_opcrequest Traces the lock and unlock for the OPCRequest table. PERERR_CM Cisco CallManager generated the error. For agents using their EM profiles on IP Communicators, complete these steps in order to resolve the issue: Delete and then re-create their EM profile on CUCM.
When you configure the device target, you can specify configuration parameters that represent strings that the device receives during initialization. Ctios Failure Code 10 Solution 1 This problem occurs due to the presence of Lic*.net files, such as Lic20.net, Lic40.net, and Lic53.net, in the C:\Program Files\Cisco\Desktop_Config\License\Agent directory (see Figure 2): Figure 2 â€“ The Lic*.net At least one skill group must be defined for the agent' 3rd Level Text = '' 10129 PERERR_TELDRIVE_NOTAGENTSDEVICE 1st Level Text = 'Cannot log in - Device is in use by update: Failed while executing the mqm.txclient.rte.pre_u script.
This is a serious logic condition and should be reported/resolved' 3rd Level Text = '' 10002 PERERR_TELDRIVE_LOCKINSTANCE 1st Level Text = 'A logic error occurred prior to Locking the Client Instance' http://www.mqseries.net/phpBB2/viewtopic.php?p=258042&sid=d192a5eb684bb47837b743fee46cadb9 Thanks Back to top Vitor Posted: Wed Sep 02, 2009 10:41 am Post subject: Grand High PoobahJoined: 11 Nov 2005Posts: 23683Location: Ohio, USA Show this to the Unix admin for the Ctios Error Codes After you delete the Lic*.net files, the number of agents that log in to the Cisco Agent Desktop must meet the number of agent seats purchased. The Device Identifier Is Not Valid Cti Os These settings are non-volatile and hold across reboots and restarts.
I tried cleaning the shared memory resources and Iam getting the below error. Problem You are unable to access the Cisco Agent Desktop, and you receive this error message: Desktop Administrator error: Please license the product before configuring the system. This could indicate an internal error condition' 3rd Level Text = '' 10116 PERERR_TELDRIVE_DEVICEINUSE 1st Level Text = 'Device is already in use by another agent' 2nd Level Text = 'This This caused the Login to fail' 3rd Level Text = '' 10114 PERERR_TELDRIVE_CLIENTFAILURECALLBACK 1st Level Text = 'No client was found associated with a response' 2nd Level Text = 'This can Cti Warning The Device Identifier Is Not Valid
Solution 2: Recover the Directory Services Database (Method 2) If the procedure in Method 1 does not work, complete these steps: On the PC hosting the database, stop the LDAP Monitor Prerequisites Requirements Cisco recommends that you have knowledge of these topics: Cisco IPCC Enterprise configuration Computer Telephony Integration Object Server (CTIOS) Components Used The information in this document is based on This chart lists all the trace bits that the PIM supports and the corresponding keyword. http://auctusdev.com/error-code/ipcc-error-10120.html Events Experts Bureau Events Community Corner Awards & Recognition Behind the Scenes Feedback Forum Cisco Certifications Cisco Press CafĂ© Cisco On Demand Support & Downloads Login | Register Search form Search
teld_op_error Traces operational errors that occur in the telephony driver layer. Finesse Error Code Cti-32 PERERR_TELDRIVE The telephony driver layer generated the error. Failed to get subpool primary extent(/var/mqm/qmgrs/nohup.out/shem/shm.0) shmId( -1) rc(536895769)) Failed to get subpool primary extent([email protected]/shmem/shm.0) shmId( -1) rc(536895769) Failed to get subpool primary extent([email protected]/shmem/shm.0) shmId( -1) rc(536895769) Let me know your
Conventions Refer to Cisco Technical Tips Conventions for more information on document conventions. In order to do this on the active jgw, issue this command: C:\>procmon
This error can be found in the JTAPI GW log. Log in with the re-created EM profile on the IP phone, and test CTIOS. The system returned: (22) Invalid argument The remote host or network may be down. Conventions Refer to Cisco Technical Tips Conventions for more information on document conventions.
In the ...Cisco\Desktop\bin directory, type the command db_recover -h ../database -v and press Enter. Change directories to ...Cisco\Desktop\bin. Prerequisites Requirements Cisco recommends that you have knowledge of these topics: Cisco CallManager Cisco Customer Response Solutions (CRS) Cisco Agent Desktop Components Used The information in this document is based on or Manually map the shared configuration location.
Therefore, the /devtype must be ciscophone (see Figure 3). Typically retrying this will make it succeed.' 3rd Level Text = '' 10105 PERERR_TELDRIVE_AGENTNOTINATEAM 1st Level Text = 'Agent is not a TEAM member - cannot make supervisor call' 2nd Level In this case, these files continue to remain in the directory. Related Information Technical Support & Documentation - Cisco Systems Contributed by Cisco Engineers Was this Document Helpful?
In the ...Cisco\Desktop\bin directory, type the command slapcat -f slapd.conf -l backup.ldif -c and press Enter. Change directory to C:\Program Files\Cisco\Desktop_Config\License\Agent. This is a serious logic condition and should be reported/resolved' 3rd Level Text = '' 10004 PERERR_TELDRIVE_NOINSTRUMENTFOREXTENSION 1st Level Text = 'The extension number specified is not associated with any known When the pop-up window appears, click No to continue.
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